Cancellation, Returns & Refunds Policy

Order Cancellation

You may cancel your order before it has been shipped or entered production.

If the cancellation is approved, you will receive a full refund. Once an order has already been shipped, it can no longer be canceled.

Returns

We accept eligible return requests made within 14 days of receiving your order.

To qualify for a return, the product must:

• Be unused and in the same condition as received;

• Be returned in its original packaging; and

• Include a receipt or other proof of purchase.

Please do not send returned items directly to the manufacturer.

Customers will only be charged applicable shipping costs. No restocking fee will be charged for returned products.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.

If approved, the refund will be issued automatically to your original payment method or credit card. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account.

You may then contact your credit card provider and bank, as additional processing time may be required before the refund appears.

If you have completed these steps and still have not received your refund, please contact us at service@virelinx.com.

Return Shipping

Before sending a return, please contactservice@virelinx.com to obtain the correct return instructions and address.

If the return is caused by the customer, the customer is responsible for the return shipping cost. The exact amount will depend on the shipping carrier selected.

If the item arrives damaged or incorrect due to our error, you will not be responsible for the related return shipping costs.

Return Address

3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.